3 . introduce various acd models 。 forecasting ability of several parameterizations of acd models are compared 。 we use acd model to study transaction - by - transaction data of china stock market . 4 . we research scd model , which is an important extend of acd model , compare the statistical properties with acd model deeply 4 、研究了acd的一种重要扩展模型: scd模型的统计特征,如高阶矩的存在条件以及自相关函数的性质,并将其与acd模型进行了比较。
Then , the thesis presents a realization method of call center , focusing on the analysis of essential call center functionalities such as acd algorithms and voice navigation techniques . the software control process as well as the practical application of voice technology of the call center is discussed in details 本论文给出了呼叫中心的实现方法,重点分析了呼叫中心核心功能所涉及的acd算法和语音导航技术,详细地阐述了呼叫中心软件控制的过程,探讨了语音技术在呼叫中心的具体应用。
In order to verity the scheduling result , the paper has designed the simulating module of workshop scheduling . through the method of acd ( acd - activity cycle diagram ) , the paper brought forward the simulating model of workshop . the paper adopts activity scanning method to simulate the execute 基于活动循环图法,建立了车间作业运行过程仿真模型;通过活动扫描法模拟作业计划的执行情况,对计划与调度结果进行仿真分析与综合评价,从而进一步改进计划与调度方案,实现计划调度过程的全局优化。
The thesis makes researches on technologies of call centers , voice disposing technologies and the synthetic application of these technologies . with setting up a call center which is called epcc ( electric power call center ) in a electric power company , the thesis describes pivotal technologies in call centers , such as voice disposing technologies > , crm ( customer relationship management ) and web technologies , the thesis represents standard schemes and standard frames of call centers , and the thesis describes pivotal technologies in voice disposing procedures , such as speech synthesize and speech recognize , and the thesis describes voice disposing technology " s applications in call centers that are called ivr ( interactive voice response ) systems , then the thesis discusses the acd ( auto call distribution ) program in epcc 本论文通过建立呼叫中心的一个实例(电力呼叫中心) ,对呼叫中心、语音技术及其综合应用进行了较为深入的研究。通过呼叫中心的电力应用,较详细地论述了呼叫中心的关键技术:语音技术、客户关系管理crm和web技术等;较深入地阐述了呼叫中心的典型方案和典型结构;较详细地论述了语音信号处理技术的关键技术:语音合成技术及语音识别技术:深入讨论了语音技术在呼叫中心的具体应用- - - ivr系统及其关键技术;较详细地讨论了电力呼叫中心中所采用的acd算法,并基于acd算法完善了呼叫中心的表现形式。