Automatic call distribution system acds 排队机自动呼叫分配系统
Acd automatic call distribution 自动呼叫分配
Automatic call distribution 自动呼叫分配
After reading large amount of technical papers and researching relevant technologies , the author combines softswitch and other technologies together into call center 实现了业务平台的分布化,设计了自动呼叫分配的算法,并将互联网用户融入到了系统中。
The voice query system has high stabilization and high reliability , so it can work round the clock continuously for 7 days . it also has the function of the auto dispatch the calling by the user , so the system has the advantage of dispatch working fair play . it also has auto calling processing function which can save on the labour force for enterprise . it also has intellective recognition the calling customer which can help enterprise trace the customer to develop the business 该系统具有极高的稳定性和可靠性,支持一周7天、 24小时的全天候服务;具有自动呼叫分配功能,可平均化座席人员的劳动强度;具有呼叫自动处理功能,可为企业节余部分劳动力;具有用户智能识别能力,利于企业对用户的跟踪,更好地拓展业务。